Tuesday, March 30, 2010

Embedding code brings up wrong file

Hi - I have two PDF files in my area - one is the Acrobat.com user manual, and the other is a large (78MB) file I was hoping Acrobat.com could help with.

When I copy and deploy the Embed code for my large file, the file that actually shows up on my Web page is the Acrobat.com user manual. What gives?

Thanks!

- Thom

Embedding code brings up wrong file

Hi,

That's very odd, indeed. Could you try logging out completely, clearing your browser cache, and then requesting the code for the correct file again? If this persists, please send your login to us at acrobat.com_feedback@adobe.com - we'll need to look into it via your account.

Kind Regards,

Michelle

Embedding code brings up wrong file

Hi - I have had a tech go through the process again and this time I did get two codes but for the file I want to see I am getting an error message, saying that the file cannot be viewed in Flash and can only be downloaded and viewed in its native PDF format. Is this because the file is too big? It's 77MB or so.

Thanks,

- Thom

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